Oops support
A question, a problem, a suggestion? Write to us and we’ll get back to you as soon as we can.
Mention your iPhone model and iOS version if something isn’t working.
Add an order
In the Add (Ajouter) tab: forward the confirmation email to your Oops address (shown in the app and in Account), import a PDF or a photo, or enter the order yourself.
Does Oops read my mailbox?
No. Oops never connects to your mailbox. Only the emails you choose to forward to your Oops address are analysed.
My forwarded email doesn’t show up
Check that you sent it to your exact Oops address (Account, then Import address, then Copy), then open Oops or pull the list down to refresh. Automatic import by email is part of Oops Premium.
Your subscription
Manage or cancel Oops Premium from Account in the app, or in Settings, your name, Subscriptions. To recover a subscription on a new iPhone: Account, then “Restore my purchases” (Restaurer mes achats).
Delete your account
In the app: Account (Compte), then “Delete my account” (Supprimer mon compte), then confirm. Your sign-in, pending imports, tracking numbers and subscription status are erased, as the Privacy Policy explains.
The orders saved on your iPhone stay there until you delete them or the app, and your Apple subscription is not cancelled: manage it in your Apple Account settings.